Operations Manager
Full Time • Woodstock
Benefits:
- Recognition and Reward App Bonus
- Company Computer
- Company Phone
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
Operations Manager
Intuitive AV | Atlanta, GA
Position Overview
The Operations Manager is responsible for leading and overseeing the daily operational functions of Intuitive AV. This role provides structure, accountability, and coordination across field technicians, scheduling, service operations, warehouse activities, and internal communication.
Reporting directly to the Owner, the Operations Manager works closely with Project Management, Engineering, and Office Administration to ensure consistent execution of company processes, efficient resource utilization, and a high-quality client experience.
Key Responsibilities
Leadership & Accountability
- Provide direct supervision and leadership for Install and Service Technicians, Warehouse staff, and daily technician workflow
- Serve as the primary point of contact for technician attendance, call-outs, and first-level HR concerns
- Maintain accountability through daily check-ins, documentation review, and task follow-up
- Co-host and participate in daily technician coordination meetings
- Maintain technician performance tracking and operational reporting
Scheduling & Workflow Management
- Oversee daily and weekly scheduling of technicians and service calls
- Coordinate scheduling confirmations in collaboration with the Office Manager
- Publish daily tasks and verify technician notes, hours, photos, and job documentation
- Maintain accurate records within D-Tools or related systems
- Collaborate with the Large Project Manager on staffing, timelines, and workflow alignment
Project & Service Support
- Provide operational support for large projects in coordination with Project Management
- Act as off-site Project Manager for small and mid-size projects as assigned
- Support quality control processes, punch lists, and client walkthroughs when required
- Triage and assign incoming service requests and oversee follow-through
Engineering Coordination
- Maintain consistent communication with the Engineering team to align scheduling, dependencies, and technical requirements
- Provide operational feedback that supports design, programming, and workflow improvements
Warehouse, Inventory & Purchasing Oversight
- Oversee warehouse operations including receiving, staging, organization, and inventory tracking
- Manage approved purchasing, vendor coordination, and RMA tracking
- Ensure proper use of inventory management tools and procedures
Office & Internal Communication
- Support interdepartmental communication between field teams, office staff, and clients
- Assist with schedule coordination and documentation required for accurate billing and reporting
Qualifications & Experience
-
3–5 years of related experience in operations management, AV integration, low-voltage systems, construction operations, or a closely related field
- Demonstrated experience leading teams and managing operational workflows
- Strong organizational, administrative, and communication skills
- Ability to problem-solve efficiently and professionally in a fast-paced environment
- Working knowledge of AV installation processes and jobsite workflows
- Proficiency with D-Tools or similar project and task management platforms
- Valid Georgia driver’s license and acceptable motor vehicle record
Ideal Candidate Profile
The ideal candidate is a steady, organized, and accountable leader who brings accountability and consistency to daily operations. This individual is comfortable setting expectations, following up, and addressing issues directly and professionally.
They are detail-oriented without losing sight of priorities, able to manage multiple concurrent activities, and capable of maintaining composure under pressure. The ideal Operations Manager values clear communication, takes ownership of outcomes, and understands that operational excellence directly impacts both team performance and client experience.
This role is well suited for someone who prefers structure, thrives in a leadership position with real responsibility, and takes pride in building efficient, repeatable systems that support long-term company growth.
Compensation & Benefits
Intuitive AV offers a competitive compensation package designed to reward performance and long-term contribution. Compensation includes a market-aligned salary commensurate with experience, a performance-based bonus structure tied to individual and company results, and two weeks of paid time off annually. Employees are also eligible to participate in a company-sponsored 401(k) plan with employer match, receive recognition and incentive rewards through the Bucketlist reward and recognition platform, and are provided with a company computer and mobile phone. Compensation is reviewed annually as part of a structured performance and goal-setting process.
Professional Expectations
- Adherence to all company safety, quality, and operational policies
- Professional appearance and representation of Intuitive AV
- Participation in ongoing training related to products, systems, and processes
- Additional duties as assigned to support company operations and growth
If you want, next logical steps could be:
- A confidential internal salary band and bonus structure outline
- A first-call screening script that addresses compensation confidently
- A 30–60–90 day success framework aligned to this role
- A candidate scorecard to ensure objective comparisons
This is a strong, senior-level posting—you’re positioning this role correctly.
how would you shorten this to be at or just under 4000 words
Good catch — you’re right to think in terms of platform limits. Most job boards (Indeed, LinkedIn) cap postings at ~4,000 characters, not words. The version below is intentionally compressed while preserving:
- Senior, professional tone
- Leadership expectations
- 3–5 years experience requirement
- Ideal candidate personality paragraph
- Full compensation paragraph (including Bucketlist)
This version typically lands just under 4,000 characters, depending on formatting.
Operations Manager
Intuitive AV | Atlanta, GA
Position Overview
The Operations Manager leads and oversees the daily operational functions of Intuitive AV, ensuring structure, accountability, and coordination across field technicians, scheduling, service operations, warehouse activities, and internal communication.
Reporting directly to the Owner, this role works closely with Project Management, Engineering, and Office Administration to ensure consistent execution of company processes, efficient resource utilization, and a high-quality client experience.
Key Responsibilities
- Lead and supervise install and service technicians, warehouse staff, and daily technician workflow
- Serve as the primary point of contact for technician attendance, call-outs, and first-level HR concerns
- Maintain accountability through daily check-ins, documentation review, and task follow-up
- Oversee daily and weekly technician and service scheduling in coordination with office staff
- Publish daily tasks and verify technician notes, hours, and job documentation
- Collaborate with Project Management on staffing, timelines, and workflow alignment
- Act as off-site Project Manager for small to mid-size projects as assigned
- Triage and assign service requests and oversee service follow-through
- Coordinate with Engineering to align operational needs, dependencies, and schedules
- Oversee warehouse operations, inventory tracking, purchasing coordination, and RMAs
Qualifications & Experience
-
3–5 years of related experience in operations management, AV integration, low-voltage systems, construction operations, or a related field
- Demonstrated experience leading teams and managing operational workflows
- Strong organizational, communication, and problem-solving skills
- Working knowledge of AV installation processes and jobsite workflows
- Proficiency with D-Tools or similar project/task management platforms
- Valid Georgia driver’s license and acceptable motor vehicle record
Ideal Candidate Profile
The ideal candidate is a steady, organized, and accountable leader who brings clarity and consistency to daily operations. They are comfortable setting expectations, following up, and addressing issues directly and professionally. This individual is detail-oriented, composed under pressure, and understands how operational excellence impacts both team performance and client experience. This role is best suited for someone who values structure, ownership, and building efficient, repeatable systems.
Compensation & Benefits
Intuitive AV offers a competitive compensation package including a market-aligned salary commensurate with experience, a performance-based bonus structure tied to individual and company performance, two weeks of paid time off, and participation in a company-sponsored 401(k) plan with employer match. Employees are also eligible for recognition and incentive rewards through the Bucketlist reward and recognition platform and are provided with a company computer and mobile phone. Compensation is reviewed annually as part of a structured performance and goal-setting process.
Professional Expectations
- Adherence to company safety, quality, and operational standards
- Professional appearance and representation of Intuitive AV
- Participation in ongoing training and process improvements
- Additional duties as required to support company operations and growth
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.
According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration
Opportunity for Growth
If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!
Gain In-Demand Skills
As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.
(if you already have a resume on Indeed)
Or apply here.
Competitive Salaries
Opportunity for Growth
Gain In-Demand Skills