Responsive recruiter

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Location: Tampa, FL
Company: Hive – Luxury Smart Home Automation

At Hive, we design and install high-end smart home systems that push the boundaries of comfort, style, and technology. But none of that happens without a solid plan, and that’s where you come in.

We’re on the hunt for a Customer Success Manager who’s part strategist, part organizer, part problem-solver, and 100% committed to making things run smoothly behind the scenes. In this role, you’ll be the central force that keeps our pre-production process flowing. You’ll welcome new clients, keep teams aligned, manage schedules, track materials, and make sure no detail slips through the cracks.

You’ll be in the middle of everything, working with some of the smartest, most passionate people in the industry. It’s fast-paced, high-impact, and deeply rewarding work. And at Hive, you’re not just checking boxes, you’re helping bring incredible spaces to life and delivering the kind of client experience that sets us apart.

What You'll Be Doing:

Kick off projects in style by leading client welcome calls and setting a positive, clear tone from day one.
Run the pre-production show by coordinating internal meetings, site visits, schedules, and calendars to keep everyone on the same page.
Keep communication sharp by documenting meeting notes, assigning action items, and making sure follow-ups don’t fall through the cracks.
Track changes like a pro by monitoring updates, change orders, and issues.
Support your PM like a champ by organizing their daily schedule and helping prioritize what matters most.
Stay ahead of delays by confirming materials and equipment are ordered and delivered on time, and flagging issues early.
Keep financials aligned by reviewing the Sales Order Summary Report daily and coordinating with accounting to ensure the schedule reflects current payment and job status.

What You Bring:

A sharp mind for organization, with the ability to manage shifting priorities like a pro
Excellent communication skills: written, verbal, and everything in between
A team-first attitude and the confidence to lead when needed
Tech-savviness and comfort with project management tools and software
A natural curiosity and proactive energy, you're always looking for what’s next

Why You’ll Love Working at Hive:

We’re not your average home automation company, and we don’t want to be. At Hive, you’ll be part of a tight-knit team that’s passionate about innovation, creativity, and delivering unforgettable client experiences. We move fast, we support each other, and we take pride in what we do, whether that’s designing cutting-edge home systems or simply making someone’s day easier.

We’re serious about growth, both for our clients and our people, and we believe in creating a workplace where your ideas are valued, your role is respected, and your work truly matters.

Compensation: $24.00 - $28.00 per hour

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations, and more.

Hive is a fast-growing company with lots of room for growth! We’re proud to say that we made it to the Inc. 5000 which is an elite showcase of the most noteworthy cases of company growth and development over the last year.

Who is Hive?

We are Custom Integrators! We specialize in home and commercial automation also known as smart home technologies. We build custom systems that can include but are not limited to TVs, speakers, entertainment spaces, theaters, security systems, and any other gadgets that can be added to automate one's environment.

Opportunity for Growth

We’re looking for fun, energetic, detail-oriented, and results-driven individuals to help us rise to the top of our industry!

You’ll be working with a group of like-minded individuals who typically describe Hive as a home away from home. If you or someone you know is in search of something unique and unlike any other industry out there, apply within!

This is “opportunity” knocking!

-The Hive Team

(if you already have a resume on Indeed)