Service Lead Technician

Palm Beach Electronics – West Palm Beach, FL

Pay: $25-35 per hour (based on experience)

Schedule: Full-time | Monday–Friday, 7:45am – 4:15pm (30-minute lunch)

About Us

At Palm Beach Electronics, we believe technology should make life simpler, safer, and more fun. That’s why we specialize in smart home automation, high-performance audio/video, advanced security systems, outdoor lighting, and next-generation wiring and integration. By implementing the newest technology and products, we create seamless, reliable systems that bring comfort and convenience to our clients’ homes and businesses. As a family-oriented, highly rated company, we take pride in combining innovation with personalized service to design spaces that work beautifully and effortlessly.

Job Summary

We are looking for a skilled and motivated Service Technician to join our team. This role focuses on servicing and supporting our advanced audio/video and home automation systems. The right candidate will have strong troubleshooting skills, solid networking knowledge, and a customer-first attitude. You’ll be working hands-on with a wide variety of AV equipment and control systems, ensuring every client receives top-notch service.

This position offers the chance to grow your expertise, gain ongoing training, and be part of a company that values integrity, teamwork, and professional development.

Responsibilities

· Provide on-site service, troubleshooting, and support for installed AV and automation systems.

· Configure, maintain, and optimize Control4 and Lutron control systems and networking equipment.

· Diagnose and repair issues with AV receivers, distributed audio, video distribution, lighting control, shades, surveillance, and related technologies.

· Collaborate with project managers, programmers, and installers to ensure seamless service delivery.

· Deliver excellent customer service, ensuring client satisfaction with every visit.

· Document service calls, updates, and system changes.

Requirements

· 3–5 years of experience in the AV and custom electronics industry.

· Strong expertise with Control4 and Lutron (programming, deployment, and troubleshooting).

· Control 4 and Lutron certififications

· Solid networking knowledge (routers, switches, wireless systems, VLANs, IP configuration).

· Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.

· Ability to read and interpret technical diagrams and documentation.

· Strong problem-solving skills and ability to work independently.

· Excellent communication skills and professional client-facing demeanor.

· Valid driver’s license and reliable transportation.

· Must be drug free and able to pass screenings.

Benefits

· Competitive salary based on experience.

· Paid vacation.

· Partial paid health insurance.

· Matching 401(k).

· Ongoing training and certification opportunities.

· Career growth within a supportive, innovative company.

Compensation: $25.00 - $35.00 per hour

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.

According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!

Gain In-Demand Skills

As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.

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