Customer Service Rep/Office Administrator
Farmers Branch
Customer Service Rep/Office Administrator
Full Time • Farmers Branch
Multimedia Solutions, Inc. was established in 1983. From the beginning, our goal was and continues to be, to provide homeowners and businesses with exceptional industry expertise and the best-in-class solutions for all of their multimedia and security needs. We offer a wide range of system solutions to fit into any budget and provide custom design services for projects ranging from simple yet sophisticated to extravagant and luxurious. We fully manage and coordinate all aspects of our projects from start to finish; this includes Design, Engineering, Programming, Installation, and Servicing.
We are expanding and looking to add a Project Coordinator to our Farmers Branch office. We would prefer someone with experience in dispatch, customer service and accounts receivable.
Responsibilities:
- Scheduling and dispatching multiple crews
- Coordinating with builders and homeowners to accurately schedule service calls, low voltage, security, and audio video installs
- Upholding billing procedures and assisting with receipt of customer payments
- Answering phones in an often busy environment
- Greeting clients at the door
- Other administrative duties and paperwork for managers
- Assisting with data entry, filing and other clerical duties
Desired Skills and Experience:
- Minimum 2 years of relevant customer service/administrative experience, with knowledge of Audio/Video or construction industry preferred
- Must possess excellent verbal and written communication skills
- Strong computer skills, knowledge of database software, Microsoft Office, email and electronic calendar systems with the ability to learn new programs
- Must have strong organization skills and the ability to manage multiple tasks, projects, and personnel and be able to adapt and shift priorities.
- Self-sufficient, self-motivated, organized, reliable and punctual. Self-starter with the ability to maximize efforts daily, without daily supervision.
- Professional Demeanor and good people skills.
**This is a full time position - please do not apply if you are in school or are not available for regular Monday-Friday 8-5 hours.
Compensation: $17.00 - $19.00 per hour
WHO WE ARE
Multimedia Solutions, Inc. was established in 1983. From the beginning, our goal was and continues to be, to provide homeowners and businesses with exceptional industry expertise and the best-in-class solutions for all of their multimedia and security needs. We offer a wide range of system solutions to fit into any budget and provide custom design services for projects ranging from simple yet sophisticated to extravagant and luxurious. We fully manage and coordinate all aspects of our projects from start to finish; this includes Design, Engineering, Programming, Installation, and Servicing.
With over 34 years in business and a dedicated team of industry certified professionals, we welcome your call and look forward to completing your project.
OUR MISSION
The goal behind all our projects is to create tailored smart home control solutions that facilitate and elevate your day-to-day lifestyle in Dallas, TX and beyond. We strive to earn your trust and make you a client for life by delivering unprecedented performance, reliability and ease-of-use you can enjoy across multiple properties. Our professional staff is there to serve as your personal technology advisor that educates and guides you to solve all of your current and future technology needs. We take world-class care of every customer and thrive due to your referrals and strong recommendations. We strive to exceed our clients’ expectations on every project regardless of project size or budget. Whether it’s multi-room video or smart security, we can do it all.
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